Complaint Handling Procedures

If you are unhappy with our product or service, please contact us as soon as possible. We will do all we can to resolve the matter.

For all complaints other than Legal expenses complaints, contact us at;

Ecclesiastical Insurance Office plc
2nd Floor
Block F2
Dublin 3
D03 T6P8

Tel: 01 619 0300

Our promise to you

  • We will investigate your complaint and provide you with the name of your point of contact in relation to your complaint
  • We will keep you informed of the progress of your complaint with regular written updates on the progress of our investigation at intervals no greater than 20 business days.
  • We shall attempt to investigate and fully resolve your complaint within 40 business days and will furnish you with the findings of our investigation into your complaint within five business days of completion of our investigation.
  • We will use feedback from your complaint to improve our service.

If you are not entirely satisfied with our handling of and final response to your complaint, or if we have not completed our investigation within 40 business days, we’ll inform you of your right to take your complaint to the Financial Services and Pensions Ombudsman.

Financial Services & Pensions Ombudsman,
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29.

Tel:  01 567 7000.

The Financial Services & Pensions Ombudsman can investigate complaints from all customers, except limited liability companies which have a turnover of €3m and above.

This complaints procedure does not affect your right to take legal proceedings.

For Legal expenses complaints, contact;

ARAG Legal Protection Limited (ARAG),
1 Upper Hatch Street,
Dublin 2

D02 PY28

Tel: 01 670 7470