Coronavirus: A message to our customers
19 March 2020
The current situation facing the Irish and global economies is without precedent and is rapidly evolving.
We would like to assure all our customers, brokers and partners that we are closely monitoring the situation and have robust plans in place to ensure that we can continue to provide you with the services, help and advice that you need.
The welfare of our employees is of paramount importance and we have introduced a number of measures, in line with Government advice, that will keep our workplace safe and help reduce the spread of the virus, while still maintaining services for our customers.
We currently have a reduced number of staff operating in our Dublin office and you may contact us on our main telephone line on 01 619 0300.
However, for your convenience, the direct contact details for our Underwriting, Claims and Risk Management Teams are as follows;
Broker business - If you are insured through an insurance broker, please contact them.
If you wish to speak with a member of our Direct Underwriting Team, you can contact them on the following telephone numbers;
• Direct Churches & Schools - 01 619 0324 – Wednesday to Friday
• Direct Churches & Schools - 01 619 0356
• Direct Churches & Schools - 01 619 0337
• Direct Methodist – 01 619 0333
• Direct Household – 01 619 0353
• Direct Household – 01 619 0362
You may also contact us by email at email@example.com but if your query is urgent, we recommend that you telephone one of our underwriters on the numbers above.
If you wish to report a claim to us or discuss your claim with us, you can speak to one of our Claims Team on the following telephone numbers;
• 01 619 0325
• 01 619 0335
• 01 619 0336
You may also contact the Claims Team by email at firstname.lastname@example.org but if your query is urgent, please telephone one of our Claims Team on the numbers above.
If you have a query for our Risk Management Team, you can call us directly on 01 619 0310.
We have developed some guidance to help you prepare for and manage the impact of the outbreak on your organisation and we encourage all of our customers to continue to monitor the latest Government advice.
We have weathered many storms over the past 130 years and we will continue to be there for you during this challenging time.