The role holder will deliver exceptional customer service acting as part of an underwriting team, supporting Ecclesiastical Ireland’s ambitions for profitable growth & “right first time” approach to customer service.

• Assist in renewal, new business and mid term adjustment processing in line with current processes and underwriting strategy and guidelines, including underwriting of fast track renewals and household / personal lines and schemes policies
• Perform other admin duties to include but not limited to – switchboard, photocopying, scanning and lodging cheques, following up on survey requirements, post duties, visitor management, catering requests and travel
• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
• Plan, prioritise and manage own work to deliver agreed objectives and meet SLAs 
• Identify issues and anomalies and escalate in line with company policy
• Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
• Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach

• Leaving Certificate or equivalent
• Minimum APA Qualified (essential)
• Accuracy and attention to detail
• Appropriate IT skills (will be tested)
• Customer service experience

• Collaborating and Welcoming
• Ambitious and Pioneering
• Responsible and Sustainable 
• Expert and Specialist 
• Supporting and Giving 

Applications (CV and cover letter) should be emailed to: Barbara.owen@ecclesiastical.com